Privacy Policy
Welcome to the website of Al Mashreq Al Arabi Islamic Investment Bank

– Our Commitment to Privacy

This Privacy Policy (“Policy”) is an extension of our commitment to offering top-level services and products in our dealings with clients and partners. It has been designed to help you understand how we collect, use, and protect the personal information you provide. This Policy will be continuously updated in line with new technologies, business practices, and to meet our clients’ needs.

Implied Consent –

By using this website, you automatically agree to our collection and use of your personal information in accordance with the provisions of this Policy. Accordingly, we reserve the right to make changes to this Policy and its procedures at any time without the obligation to provide you with specific notice.

Collection, Use, and Retention of Customer Information
When you visit our website, you provide us with two types of information:

First:
Personal information you choose to disclose, which is collected individually. This information may be used to provide you with the products and services you have requested. Additionally, it may be used for other purposes, including but not limited to understanding your financial needs, updating your records, informing you of other products and services you may be interested in, and as required by applicable laws and regulatory authorities.

Second:
Non-personal information collected collectively through your browsing of our website, along with other users. This enables us to track how visitors navigate through different sections of the site. We collect information such as the number of visits, page views, and session durations. This is similar to traffic reports and helps us understand general trends and behaviors without identifying any individual. This information is used to enhance the quality of our service and to help us maintain a useful and relevant website for our users.

Email Communications
Emails sent without going through the electronic banking login page may not be secure unless we explicitly notify you that security measures are in place. Therefore, we advise you not to send confidential information such as your ID number, password, or bank account details through unsecured email. If you choose to communicate with us via email, we may retain the content of your message and our response to better address any future inquiries.

Disclosure of Information
We may share client-related information, site traffic patterns, and other website data — to the extent permitted by relevant laws and regulations — with our partners or other recognized third parties. However, such information will not include personally identifiable data unless otherwise stated in this Policy. Additionally, we may be legally obligated to disclose certain information if required by law or regulation, or if such disclosure is necessary to protect our legal rights.

External Websites Linked to Our Site
We are not responsible for the practices or the content of any other websites linked to our site. These links are generally provided as a reference to topics that may be of interest to our users. Once you leave our site, you are no longer protected under this Policy, and your interaction with those websites will be governed by their own terms and policies. We advise you to review those terms before engaging with any external website.

Children’s Privacy
This website is not intended for use by children and does not knowingly collect any information directed at children.

Prohibited Use
You are prohibited from using this site for any unlawful, harmful, defamatory, obscene, or threatening purposes.

Disclaimer
By reviewing this Policy and accessing our website, you implicitly agree to release Al Mashreq Al Arabi Islamic Investment Bank, its affiliates, directors, employees, and agents from any liability arising from claims or damages — including legal fees — resulting from violation of this Policy, misuse of the website, or misuse by any of your employees or agents, if applicable.

Additional Clause
All terms and conditions found on any section of this website or in any publications of Al Mashreq Al Arabi Islamic Investment Bank are considered an integral part of this Policy.

Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws and regulations of the Republic of Iraq.

Privacy Policy for Al-Mashreq Al-Arabi Islamic Bank Mobile  and web Application

Effective Date: [14^th of April 2025]

At Al-Mashreq Al-Arabi Islamic Bank (“we,” “our,” or “the Bank”), we are committed to protecting our customers’ privacy and personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile banking and web application

1. Information We Collect

We may collect the following categories of information when you use the App:

a. Personal Information

• • Full name

• • National ID or Passport Number

• • Mobile phone number

• • Email address

• • Residential address

• • Account numbers and banking details

b. Device and Technical Information

• • Device type and model

• • Operating system version

• • Unique device identifiers (e.g., IMEI)

• • Mobile network information

• • IP address

c. Usage and Log Data

• • Access times and dates

• • Features used

• • App crashes and performance data

d. Location Data

• • If enabled, we may collect your device’s GPS location for fraud prevention or to help locate nearby branches or ATMs.

e. Biometric Data (if applicable)

• • Fingerprint or facial recognition used for login (data is stored securely on the device and never shared)

2. How We Use Your Information

We use your information to:

• • Authenticate and verify your identity

• • Provide and manage your bank accounts and services

• • Facilitate secure mobile transactions

• • Detect and prevent fraud and unauthorized access

• • Comply with anti-money laundering (AML) and regulatory requirements

• • Improve app functionality and customer experience

3. Sharing Your Information

We do not sell or rent your personal information. We may share your information:

• • With internal departments of Al-Mashreq Al-Arabi Islamic Bank

• • With third-party service providers under strict confidentiality

• • When required by law, regulation, or court order

• • With regulators such as the Central Bank of Iraq

4. Data Security

We implement a combination of technical, administrative, and physical security measures to protect your data, including:

• • End-to-end encryption

• • Secure login and two-factor authentication

• • Biometric login options

• • Firewalls and secure APIs

• • Continuous monitoring and risk assessments

5. Data Retention

We retain your data only as long as necessary to:

• • Provide the services

• • Fulfill legal and regulatory obligations

• • Support fraud detection and dispute resolution

6. Your Rights

You have the right to:

• • Access the personal data we hold about you

• • Request correction of inaccurate data

• • Request deletion of your data (subject to legal obligations)

7. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website and within the app.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Al-Mashreq Al-Arabi Islamic Bank
Customer Service Department
Short Code: 6866

By using the Al-Mashreq Al-Arabi Islamic Bank mobile app, you agree to the terms outlined in this Privacy Policy.