Privacy Policy

Welcome to the website of Al Mashreq Al Arabi Islamic Investment Bank

Our Commitment to Privacy

This privacy policy (the “Policy”) reflects our commitment to combining high-quality services and products with the highest standards of integrity in our dealings with customers and partners. It is designed to help you understand how we collect, use, and protect the personal information you provide. This Policy will be continuously updated to align with new technologies, business practices, and the evolving needs of our customers.

⸻

Implicit Consent

By using this website, you automatically agree to our collection and use of your personal information as outlined in this Policy. We reserve the right to change this Policy and any related procedures at any time without specifically notifying you.

⸻

Collection, Use, and Retention of Customer Information

When you visit our site, we may collect two types of information:
1. Personal Information You Choose to Provide
This information is collected individually and may be used to:
• Provide requested products and services
• Understand your financial needs
• Update your records
• Notify you about additional products and services
• Fulfill legal and regulatory requirements
2. Website Usage Information
Collected collectively from all users, this includes:
• Number of visits
• Page views
• Session durations
This type of information helps us track how users navigate the site and allows us to improve its usefulness.

⸻

Email Communication

Emails sent outside the secure login page may not be protected. Therefore, please do not send confidential information (e.g., ID number, passwords, or account numbers) via unsecured email. If you do choose to communicate with us via email, we may retain your message and our response to better serve you in the future.

⸻

Information Disclosure

We may share customer-related data and website usage patterns with our partners or other parties, but only in ways permitted by law and only if such data does not personally identify individuals, unless otherwise stated in this Policy. We may also be legally required to disclose information to comply with applicable laws or to protect our legal rights.

⸻

Third-Party Websites

We are not responsible for the practices or content of other websites linked to our own. Once you leave our website, this Policy no longer applies, and you are subject to the privacy practices of the destination site. Please review their terms and policies before sharing any information.

⸻

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect any personal data from children.

⸻

Unlawful Use

You may not use this site for any illegal, harmful, defamatory, obscene, or threatening purposes.

⸻

Disclaimer

By accessing our site, you agree to release Al Mashreq Al Arabi Islamic Investment Bank, its affiliates, directors, employees, and agents from any liability or legal claims resulting from misuse or violation of this Policy by you or your representatives.

⸻

Additional Terms

All terms and conditions published on any part of this website or in any printed material from the bank are considered part of this Policy.

⸻

Applicable Law

This Policy is governed and interpreted in accordance with the laws and regulations of the Republic of Iraq.

⸻

Mobile App and Website Privacy Policy

Effective Date: April 14, 2025

At Al Mashreq Al Arabi Islamic Bank (“we” or “the Bank”), we are committed to protecting your privacy and personal data. This policy outlines how we collect, use, share, and protect your information when using our mobile app or website.

⸻

1. Information We Collect

A. Personal Information
• Full name
• National ID or passport number
• Mobile phone number
• Email address
• Residential address
• Bank account numbers and transaction details

B. Device and Technical Information
• Device type and model
• Operating system version
• Unique device identifiers (e.g., IMEI)
• Mobile network information
• IP address

C. Usage Data and Logs
• Access dates and times
• Features used
• Crash reports and performance data

D. Geolocation Data

If enabled, we may collect GPS location for purposes such as fraud prevention or helping you locate nearby branches or ATMs.

E. Biometric Data (if applicable)
• Fingerprint or facial recognition for login purposes
• These are stored securely on the device and not shared

⸻

2. How We Use Your Information
   • To verify your identity
   • To provide and manage banking services
   • To securely perform mobile transactions
   • To detect and prevent fraud and unauthorized access
   • To comply with AML laws and regulatory requirements
   • To improve app performance and user experience

⸻

3. Sharing Your Information

We do not sell or rent your personal data. We may share your information only:
• Internally within the bank
• With third-party service providers under strict confidentiality agreements
• When required by law, regulation, or court order
• With regulators such as the Central Bank of Iraq

⸻

4. Data Security

We implement multiple security measures, including:
• End-to-end encryption
• Secure login and two-factor authentication
• Biometric login options
• Firewalls and secure APIs
• Continuous monitoring and risk assessment

⸻

5. Data Retention

We retain your data only as long as necessary to:
• Provide services
• Meet legal and regulatory obligations
• Detect fraud and resolve disputes

⸻

6. Your Rights

You have the right to:
• Access your personal data
• Request corrections to inaccurate data
• Request deletion of your data (subject to legal obligations)

⸻

7. Policy Updates

We may update this Policy periodically. The most recent version will always be published on our website and in the app.

⸻

8. Contact Us

If you have any questions regarding this Policy or how your data is handled, please contact:

Al Mashreq Al Arabi Islamic Bank
Customer Service Department
Short Code: 6866

By using our mobile app, you agree to the terms described in this Privacy Policy.

⸻

Let me know if you’d like this policy formatted for a website, document, or presentation