Privacy Policy

Welcome to the website of Al Mashriq Al Arabi Islamic Investment Bank

– Our Commitment to Privacy
This privacy policy (“Policy”) has been developed as part of our commitment to maintaining the highest standards of service and product delivery in our dealings with customers and partners. The purpose of this document is to help you understand how we collect, use, and protect personal information. This Policy will be continuously updated to keep pace with new technologies, business practices, and to meet our clients’ needs.

Implied Consent
Your use of the website implies your automatic consent to the collection and use of your personal information as outlined in this Policy. We reserve the right to modify this Policy and the procedures outlined within it at any time without the obligation to provide special notice to you.

Collection, Use, and Retention of Customer Information
When you visit the site, you provide us with two types of information:

1. Personal Information You Choose to Disclose
   This information is collected on an individual basis and may be used to provide you with requested products and services. It may also be used to understand your financial needs, update your records, notify you of other products and services, and to comply with applicable laws and regulations.
2. Site Usage Data Collected Collectively
   This data is collected through your browsing behavior along with that of other users. It allows us to track how visitors move through the site and identify areas of interest. We gather information such as the number of visits, page views, and session durations. This is similar to traffic reports and does not identify individuals. It helps us improve our services and maintain a useful website by understanding the information our users seek.

Email Communication
Emails sent without going through the secure online banking login page may not be secure unless otherwise stated. Therefore, we advise you not to send confidential information such as your ID number, passwords, or bank account details via unsecured email. However, if you choose to communicate with us via email, we may retain your message and our response to assist with any future inquiries.

Disclosure of Information
We may share information related to our clients and services, as well as website traffic data and other related data, with our partners or known third parties, as permitted by applicable laws and regulations. This data will not include personally identifiable information unless otherwise stated in this Policy. Additionally, we may be legally required to disclose information to comply with applicable laws and regulations or to protect our legal rights.

External Websites Linked to Our Site
We are not responsible for the practices or content of any third-party websites linked to our site. These links are usually provided for informational purposes and topics of potential interest to users. When you leave our site, you are no longer protected by this Policy and are subject to the terms and conditions of the external site. We recommend reviewing their policies before interacting with them.

Children’s Privacy
Our website is not designed for children, and we do not knowingly collect any information targeted at children.

Illegal Use
You are prohibited from using the website for any unlawful, harmful, defamatory, obscene, or threatening purposes.

Disclaimer
By viewing this Policy and accessing our website, you implicitly agree to indemnify Al Mashriq Al Arabi Islamic Investment Bank, its subsidiaries, directors, employees, and agents against any claims, damages, or legal fees arising from violations of this Policy, misuse of the site, or breaches committed by your employees or agents.

Additional Clause
All terms and conditions found on any part of this website or in any official publications of Al Mashriq Al Arabi Islamic Investment Bank are considered an integral part of this Policy.

Governing Law
This Privacy Policy is governed by and interpreted in accordance with the laws and regulations of the Republic of Iraq.

Mobile App and Website Privacy Policy for Al Mashriq Al Arabi Islamic Bank
Effective Date: April 14, 2025

At Al Mashriq Al Arabi Islamic Bank (“we” or “the Bank”), we are committed to protecting the privacy and personal data of our customers. This privacy policy outlines how we collect, use, share, and protect your information when you use the Bank’s mobile application or website.

1. Information We Collect
   We may collect the following categories of information:

A. Personal Information
• Full name
• National ID or passport number
• Mobile phone number
• Email address
• Residential address
• Bank account numbers and transaction details

B. Device and Technical Information
• Device type and model
• Operating system version
• Unique device identifiers (e.g., IMEI)
• Mobile network information
• IP address

C. Usage and Log Data
• Login times and dates
• Features accessed
• Crash reports and performance data

D. Geolocation Data
• If enabled, we may collect your device’s GPS location to prevent fraud or help you find the nearest branch or ATM.

E. Biometric Data (if available)
• Fingerprint or facial recognition data used for login (stored securely on the device and not shared)

2. How We Use Your Information
   We use your information to:
   • Verify your identity
   • Provide and manage banking services
   • Securely process mobile transactions
   • Detect and prevent fraud and unauthorized access
   • Comply with anti-money laundering and regulatory requirements
   • Improve app performance and user experience
3. Sharing Your Information
   We do not sell or rent your personal data. We may share your data in the following cases:
   • With internal departments of Al Mashriq Al Arabi Islamic Bank
   • With third-party service providers under strict confidentiality agreements
   • As required by law, regulation, or court order
   • With regulatory bodies such as the Central Bank of Iraq
4. Data Security
   We apply a range of technical, administrative, and physical security measures, including:
   • End-to-end encryption
   • Secure login and two-factor authentication
   • Biometric login options
   • Firewalls and secure APIs
   • Continuous monitoring and risk assessment
5. Data Retention
   We retain your data only for as long as necessary to:
   • Provide services
   • Fulfill legal and regulatory obligations
   • Support fraud detection and dispute resolution
6. Your Rights
   You have the right to:
   • Access your personal data held by us
   • Request correction of inaccurate data
   • Request deletion of your data (subject to legal obligations)
7. Changes to the Privacy Policy
   We may update this privacy policy from time to time. The most current version will always be available on our website and within the app.
8. Contact Us
   If you have any questions about this privacy policy or how we handle your data, please contact:

Al Mashriq Al Arabi Islamic Bank
Customer Service Department
Short Code: 6866

By using the Al Mashriq Al Arabi Islamic Bank application, you agree to the terms outlined in this policy.